Get Help – Goheadhunt

Need Help?

Welcome to Goheadhunt Recruitment Platform support. As an employer navigating our innovative recruitment platform, we recognise that your time is valuable and your hiring needs are unique. This ‘Get Help’ page serves as your comprehensive guide to effortlessly harnessing the full potential of Goheadhunt. We aim to provide you with the support and resources necessary to streamline your hiring process, connect with top talent, and achieve unparalleled success in building your dream team.

Watch Employer Guide Video

Plans & Billing

Trial Plan

After registration, you’ll be redirected to the Plans page where you can start a trial on any of our plans.

During the trial period, you have the opportunity to create job roles and explore our candidate pool extensively. You can search the candidate pool, view candidate profiles, and even watch their interviews. However, it’s important to note that during the trial, access to certain details such as contact information, references, evaluation forms, or resumes is restricted.

After identifying candidates you wish to explore further, you can subscribe to your preferred plan and add quality talent to your shortlist. This marks the next phase in your hiring journey as you can now reach out to these shortlisted candidates and start addressing your specific hiring requirements.

Activate Plan

Once you are ready to shortlist potential candidates, you can select from three uniquely crafted plans, each designed to address your specific hiring requirements and volume.

Starter Plan: Initiates your hiring journey with the inclusion of one active job role, three shortlisted candidates, and month-to-month access.

Standard Plan: A comprehensive plan for hiring more, including 2 active job roles, 6 shortlisted candidates, and month-to-month access.

Premium Plan: Our premium plan offers an annual solution for high-volume hiring, providing unlimited active job roles and a monthly allocation of 10 shortlisted candidates (or 120 shortlisted annually).

We also tailor plans to align with your specific needs. Don’t hesitate to contact our sales team to design a customized plan for your hiring requirements.

Employer Support

With every subscription, you receive dedicated and expert support from our team. We recognize the challenges you face and are here to assist you throughout your recruitment journey.

Renew Plans

Starter and Standard plans provide you with a 1-month access to your account. You can choose to renew the plan anytime on a month-to-month basis.

With the Starter and Standard plans, you have the flexibility to upgrade to a higher tier at the end of each monthly subscription period, allowing you to easily adjust to your changing hiring requirements.

If you’ve reached the maximum limit for shortlisted candidates within your plan’s duration, you can opt to upgrade your subscription plan or alternatively renew it to unlock the ability to shortlist more candidates.

Payments & Billing

Subscription payments on Goheadhunt are securely processed through Stripe Payments. Goheadhunt does not access or store your payment information or credit card details All payment invoices can be viewed and downloaded from the Billing page on your account.

All payments made and prices on Goheadhunt are in Australian dollar (AUD) and inclusive of GST.

If you have any questions our support team is ready to help you and can be contacted at accounts@goheadhunt.com.au.

Users

Company accounts offer unlimited users. The primary contact has the authority to add, remove, and modify user types.

Add / Remove Users

Click “Add New” and enter the details of your colleague.
Navigate to the “User” page from the main menu to add or remove users
Locate the user you created via the ‘View Users’ option.

User Types

“Admin” users can add or remove users.
“Recruiter” users can only use the platform.

Search Candidates

Create Job Roles

To organize the shortlisted candidates for your vacancy, you will need to create a job role.

Depending on your current subscription, you may have the ability to add more than one job role.

Click “Job Roles” from the main menu and “Add Job Role”.
Enter the details as required and click “Save”. Alternatively, you can upload a job description.
Your account will always come with a Default job role “General”. It is not edible and does not count against your job role quota.
The “General” Job role is used for Direct applicants coming to your account as part of the Applicant Management Feature

Search Candidate Pool

Access the “Dashboard” from the main menu to initiate candidate pool exploration.

Utilise the candidate search tool to identify candidates based on Job Category, Job Role, and Location.

We recommend employers widen your search and search by Job category as candidates are open to discussing different opportunities.

You have the option to perform a very specific search by clicking on “Advanced Search.” This allows you to filter with additional criteria such as Years of Experience, Maximum Salary Expectations, and Work Type.

View and Shortlist Candidates

You can view candidates’ profiles, and watch interviews on an active trial or paid plan. Once you are on a paid subscription, you can shortlist and engage with candidates.

Hover over candidates’ profiles in the search results to preview their interviews.
Alternatively, click on View Profiles to read more about their qualifications and experiences.
Use the shortlist button to include candidates in your job role’s shortlist.

Please note that there is a maximum number of candidates that can be shortlisted on every subscription plan.

Engage with Candidates

You can add and remove candidates from your shortlist on a paid plan as long as you haven’t engaged with them. Once you engage with the candidates, you won’t be able to remove them from the shortlist until the plan renews.

If you want to engage with more candidates, consider upgrading to a bigger plan.

1. Ask additional questions

Utilise the “Questions” tab to communicate with the candidate through the platform.
Post questions and request responses in different formats: Video, Text, Audio, or File Submission.
Click “Submit” to send the questions to the candidate

2. Check References

Candidates who nominate their referees will have their references appear on their profile page.

Navigate to the “References” Tab.
References are presented in various formats, including text, voice note or a skills endorsement.
Communicate with the referees directly from the system using the “Message” button.

3. Evaluation Form

As multiple candidates might be considered for a role, it may be useful to use the evaluation form for assessing candidates.

Click on “Evaluation” and choose from the list of criteria or input your own.
Assign importance and provide evaluations for each criterion.
Invite other users to assess the candidate, and the system will compute an accumulated average score.
Conveniently review candidates and their scores directly from the Shortlist page.

These evaluations are not visible to candidates.

4. Hunt Feature

Access the candidate’s email and phone number by navigating to the “Hunt” tab to transition communication offline.

Create a Support Ticket

Have more questions?

We look forward to supporting your business by providing extraordinary service, and connecting
you to high-quality talent, so you can effectively use the Goheadhunt platform to #headhunt the
right candidates faster and more effectively.

Plans & Billing

Trial Plan
Activate Plan
Employer Support
Renew Plans
Payments & Billing